Frequently Asked Questions

• What is Surplus Food Asia(SFA)? expand_more
  Surplus Food Asia is an e-commerce B2B supply chain platform that integrates the seller (a farmer or a processing unit) with the buyer (restaurants or any bulk consumers). This platform also integrates different actors like a farmer, a processor or a pack house. A perfect platform to find the right customers for your products. This simply means that suppliers and buyers can, not only find each other on SFA, but also complete their buy/sell transaction easily in this platform.
• Why you should use Surplus Food Asia? expand_more
  Our aim is to help farmers, micro and small scale units to improve their business through this online platform. It helps to get access to the invisible market. We provide identity, trust and traceability for products by which the product get noticed and garner trustworthiness. It helps to find buyers for surplus food thereby avoiding FOOD WASTE
• In what is Surplus Food Asia different from other e-commerce sites?expand_more
  • SFA is integrated with certification bodies. Both certificate request and certification can be done on-line. The certificate will be part of the product trace back.
  
  • SFA provides Farm to Fork traceability. The inputs like seed used, pesticides used, processing raw materials used, farm location, farmer details, harvesting dates, processor location and details, processing date, Pack house details will be recorded and will be part of the product traceability.
  
  • The platform provides Blockchain enabled QR code traceability. For each product a QR code is generated. Scanning of the QR code displays the complete product journey and information. A complete trace back history.
  
  • Food safety through the traceability feature of this platform.
  
  
• How does Surplus Food Asia contribute to Sustainable Development Goals?expand_more
  • SFA records the carbon credits of each farmer. Buyers have the privilege to support farmers that contribute to SDG.
  
  • SFA calculates the carbon dioxide emission for each product based on the distance between buyer and seller. This gives an option for the buyer to select products that have less CO2 emission.
  
  • SFA provides visibility for foods. As per FAO one third of the food produced are wasted. By providing food visibility we contribute towards reduction in food waste.
  
  
• Do I need to download Surplus Food Asia?expand_more
  SFA is a web-based platform. You don’t need to download any app, just run the browser from any device you are using and type https://surplusfood.asia
• Does SFA have an app to be accessed in Android or iOS?expand_more
  Yes. SFA has a Progressive Web application(PWA). You can follow the instructions below to install on your mobile.
• How to install the SFA web app on your mobile?expand_more
  In Android devices 
  
  It is simple to install SFA (PWA) in Android devices. Type https://surplusfood.asia in your chrome browser. Once there, tap the three-dot overflow menu in the top-right corner and then select 'Add to the home screen.' SFA gets installed.
  
  In iOS devices 
  
  Installing a PWA on iOS is also quite simple. The process works from the Safari browser. It’s quite similar to Android. Type https://surplusfood.asia in your safari browser. Then tap the ‘Share’ button, scroll down, and tap ‘Add to Home Screen.’ Enter the name for the app then tap add. The PWA will show up on your home screen like a native iOS app.
• How do I register to SFA?expand_more
  Registration can be done by using G-mail or Facebook account.
• What are the key features of the Buyer and Supplier account?expand_more
  These are the key features.
  
  • Posting requirement - Buyers can find the right suppliers on our marketplace by posting their requirements
  • Ordering - Buyers can easily place orders with the suppliers using our workflow system.
  • Invoicing - Orders get converted into invoices to send back to buyers.
  • Payment - Buyers can make payments and suppliers deliver their orders.
  • Reporting - Buyers and suppliers can monitor all their activities in their own dashboards in real time.
  
• How much does SFA cost?expand_more
  SFA monetizes by charging transaction fee from the suppliers. There are no other hidden fees.
• Which are the service areas covered?expand_more
  SFA is available in all provinces of Thailand.
• Does SFA have a mobile app?expand_more
  SFA is running as web-platform. SFA uses Progressive Web Application which makes it easy to use in any device.
• Is SFA secure and private?expand_more
  To protect against the loss, misuse and alteration of the information under its control, SFA has in place appropriate physical, electronic and managerial procedures.
• Does SFA provide logistics and / or dropship?expand_more
  SFA is contemplating to include leading logistic providers into this platform in the near future.
• If suppliers are not registered as a legal entity can they join SFA?expand_more
  Of course you can join. Based on the basic information provided by you, your account will be verified.
• What are the criteria that SFA uses to qualify sellers to use our platform?expand_more
  Verification process will be done by SFA executives. Based on that the users (sellers) will be qualified.
• What fee do buyers need to pay to SFA?expand_more
  Nothing! Buyers doesn't need to pay any fee to SFA.
• Who / where do buyers pay for the purchased products?expand_more
  Buyers pay online into SFA account.